Who we are
Akoya Group Limited ("Akoya", "we") is the controller of your personal information. We are registered in England and Wales, company number 16278699, with our registered office at Waters Edge, Harrow, HA3 6RN. We are registered with the Information Commissioner's Office, registration number C1740336.
Questions about this notice or your information: email info@akoyaproperty.com or call +44 20 4652 1964.
What we collect
- Contact details: your name, email address and phone number.
- What you tell us: the details of your enquiry, for example your investment goals and budget, a property you own, or a scheme you'd like to place.
- Calls and meetings: bookings you make with us, and notes from our conversations.
- Identity and due diligence: if you go ahead with a transaction, the identity and source-of-funds information we're required to check under anti-money laundering law.
- How you use this website: only if you allow analytics or marketing cookies. See our cookie notice.
Why we use it, and our lawful basis
- To reply to your enquiry and give you the information you asked for, because it's in our legitimate interests, and yours, to respond, or because you've asked us to take steps before entering a contract.
- To provide our services once you become a client, under our contract with you.
- To meet legal obligations, including anti-money laundering checks (we are supervised by HMRC, registration XNML00000211965), and keeping records.
- To send you guides, updates and opportunities by email, with your consent. You can unsubscribe at any time using the link in any email.
- To understand how the website is used, and to show relevant adverts elsewhere, only with your consent through the cookie banner.
Who we share it with
We never sell your information. We share it only where needed to do the job:
- Our service providers, who handle it on our instructions: Zoho (forms, customer records, bookings and email), Netlify (website hosting) and Google (website fonts); and, only if you allow cookies, Google Analytics and Meta (advertising measurement).
- WhatsApp (owned by Meta), if you choose to message us there.
- Within the Akoya Group: Nomi Atelier, our design and build studio, where your project involves their work.
- People involved in your transaction, with your knowledge: for example solicitors, lenders, surveyors, letting agents, and the other party to a sale or joint venture.
- Regulators, law enforcement or courts, where the law requires it.
International transfers
Some of our providers may store or process information outside the UK. Where they do, we rely on the protections UK law requires, such as adequacy decisions or the UK International Data Transfer Agreement.
How long we keep it
- Enquiries that don't go further: up to two years from our last contact, then deleted.
- Clients and transactions: six years after our relationship ends, to meet legal, tax and anti-money laundering requirements (anti-money laundering records must be kept for at least five years).
- Email subscriptions: until you unsubscribe.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred, and to withdraw consent at any time. To use any of these rights, email info@akoyaproperty.com. We'll respond within one month.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping it safe
We use reputable providers with appropriate security, limit access to the people who need it, and keep only what we need.
Changes
We may update this notice from time to time. The latest version will always be on this page.
Last updated 2 October 2026.